How Cockato Protects Your Customer Data
Security is foundational to how Cockato is built, not an afterthought. Every piece of customer data — names, email addresses, phone numbers, purchase history, and loyalty balances — is encrypted using AES-256 at rest and protected with TLS 1.3 during transmission. This is the same encryption standard used by banks and government agencies to protect sensitive financial data.
Access to customer data follows the principle of least privilege. Every team member in your organisation gets role-based permissions: owners have full administrative control, admins manage day-to-day loyalty operations, and staff members can only process transactions and look up customers. Every administrative action is recorded in a complete audit trail, so you always know who changed what and when.
Cockato's infrastructure runs on SOC 2 ready cloud providers with 99.9% uptime guarantees. We maintain compliance with GDPR for European customers, CCPA for Californian customers, and PCI DSS standards for handling payment-adjacent data. Regular penetration testing and vulnerability scanning ensure our defences stay ahead of emerging threats. For businesses with specific compliance requirements, our team is available to discuss our security architecture and provide documentation for your auditors.